Total Quality Management Model in Higher Education.pdf

Total Quality Management Model in Higher Education PDF

Tasneem Elkhateeb

This study aimed at proposing a Model of Total Quality Management at the University of Jordan based on the possibility of Integration between quality tangible and intangible dimensions. The population of the study consisted of higher administrators at the University, including the President, Vice-Presidents, Deans, Vice-Deans and Directors of the administration units. The researcher applied synthetic analytical approach as a mean of recognizing the concept of TQM through conducting a survey and analysis of the available subject literature, such as primary and secondary sources for the aim of exploring the results of the research and studies in this field. The researcher aimed through this to draw a general framework for developing a proposed model to apply the TQM at the University of Jordan. A questionnaire was used. Moreover, face-to-face semi-structured interviews with experts in educational administration, and key personnel in quality assurance in the Ministry of Higher Education, were conducted. The results indicated that the participants of the study

Total Quality Management (TQM) is a concept introduced by business and ... models for their applicability in institutions of higher education, Seymour and Collett ... TQM approach in education involves not only achieving high quality but also influencing all segments of the educational process: organization, management,  ...

3639518209 ISBN
Englisch SPRACHE
Total Quality Management Model in Higher Education.pdf


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